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Privacy Policy

Last updated and effective: July 2, 2026

At One Park Financial LLC (“One Park,” “we,” “us,” or “our”), we respect your privacy rights and are committed to maintaining your confidence and trust as it relates to the privacy of your information.

Supplying your personal information to us is entirely voluntary on your part. By accessing or using our website or other services, you agree to this Privacy Policy. All internet sites can collect information about you, including ours, so we encourage you to read the Privacy Policy on every website you visit to make an informed decision regarding your use. One Park does not control the privacy practices of websites or services we do not own. Please read below to learn how we collect, protect, share, and use your information.

Information We Collect

One Park collects no personal information about you when you visit our website unless you choose to provide that information to us.

Information Collected Automatically

During your visit and as you browse through our website, read pages, or download information, we automatically collect and store the following anonymous information about your visit:

  • The date and time you access our website;
  • The pages you visit on our website;
  • If you navigate to our website by clicking a link, the location of that link;
  • The technical capabilities of the computer you use to access our website;
  • The internet service provider you use to connect to our website;
  • The IP address (a number automatically assigned to your computer whenever you are surfing the internet) from which you access our website.

We use this information, in the aggregate, to make our website more useful to visitors, to learn about the number of visitors to our site, the types of technology used, to detect operational problems, and to improve our website's overall security.

Identifying Information

We do not collect personally identifiable information, e.g., name, e-mail address, contact, or similar information unless you choose to provide it to us. If you voluntarily provide us with personal information, for example by sending an e-mail or by filling out a form and submitting it through our website, we use that information to respond to your message and to help us provide you with the information or services that you request. If you provide identifying information to us, we collect information that may reveal or allow others to identify your name, business name(s), business address(es), personal credit score, email address(es), telephone/mobile number(s), or other aspects of your life and business information.

Financial Information

You voluntarily provide us with your financial information that could include your personal credit history, personal credit score, business transaction history, and other credit/loan products and creditors. One Park will use this information to process your application. One Park uses Plaid Inc. (“Plaid”) to gather your data from financial institutions. By using the Service, you grant One Park and Plaid the right, power, and authority to act on your behalf to access and transmit your personal and financial information from your relevant financial institution. You agree to your personal and financial information being transferred, stored, and processed by Plaid in accordance with the Plaid end user privacy policy.

Online Reviews and Feedback

If you voluntarily provide us with an online review or feedback, we may collect your name and email address and any other content you send to us. By submitting an online review or providing feedback to us, you agree that One Park may use your email address to contact you about your review and other administrative purposes.

Cookie Notice

We use cookies, web beacons, pixel tags, and other similar tracking technologies (collectively, "Cookies") to support site functionality, analyze usage patterns, and deliver relevant advertising. Cookies are small data files stored on your computer, mobile phone, or other device by your web browser.

We use Cookies to:

  • Estimate audience size and usage patterns;
  • Understand your preferences and customize the site to your needs;
  • Advertise new content and services relevant to your interests;
  • Compile aggregate data about site traffic and interactions to improve site performance;
  • Recognize you when you return to the site.

The information collected through Cookies may include your IP address, browser type, internet service provider, referring/exit pages, operating system, date and timestamp, and clickstream data. Some Cookies are set by us directly; others are set by third parties we work with, such as Google and LinkedIn, to help us analyze site effectiveness and deliver advertising.

How to Opt-Out of Cookies

You can block or manage Cookies through your browser settings. For more information on managing Cookies, visit www.allaboutcookies.org. You may also opt out of Cookies set by specific third parties here:

Please note that opt-out choices are device- and browser-specific, so you will need to repeat this process on each browser and device you use. Disabling certain Cookies may affect the functionality of some areas of our site.

Other Information

One Park may collect information from other third parties who may have data on your business’s financial profile or other demographic information.

We may also collect demographic data, online activity, and other information that is not used to identify you.

How We Use the Information

One Park may use the information you provide to us to:

  • Deliver products and services;
  • Communicate new products or services;
  • Improve customer service;
  • Improve our website;
  • Provide you with a personalized experience;
  • Manage our business;
  • For any other purpose with your consent.

The information we collect is used for a variety of purposes (e.g., to respond to requests for information or services). We make every effort to disclose clearly how information is used at the point where it is collected so that you can determine for yourself whether you wish to provide the information.

Disclosure of Your Information

Required Disclosure of Your Information Without Your Consent

In limited circumstances, we may be required by law to disclose information you submit. One Park will share your personal information to comply with any court order, law, or legal process, including responding to any lawful government or regulatory request.

Do Not Track

One Park does not track your individual-level activity on the internet outside of our website, as explained above.

Some or all browsers may not respond to Do Not Track headers or requests.

Right to Request

You can submit a request to review and change your personal information by sending us an email at privacy@oneparkfinancial.com or write to us at the address below:

One Park Financial LLC
ATTN: Compliance Officer
3390 Mary Street, Suite 310
Coconut Grove, FL 33133

We will verify the individual’s identity when receiving a request to access or update personal information before any update is made. Be sure to include your current telephone number in your request.

One Park may not accommodate your request to update your personal information if we believe the change(s) would violate any law or legal requirements or cause the information to be incorrect. Should we deny your request, we will communicate our decision to you.

How We Protect Your Information

For website security purposes and to ensure that our website remains available to all users, One Park employs software to monitor network traffic to identify unauthorized attempts to upload or change information, or otherwise cause damage. If such monitoring reveals evidence of possible abuse or criminal activity, such evidence may be provided to appropriate law enforcement officials.

We use reasonable administrative, technical, and physical security measures to protect your personal information from unauthorized access and disclosure. The transmission of information via the internet is not entirely secure, nor is any system; therefore, any personal information you willingly provide us is at your own risk. We are not responsible for circumvention of any privacy settings or security measures on our website, nor guarantee that your information or other communications will always remain secure.

Children’s Online Privacy Protection Rule (“COPPA”)

One Park’s products and services are not intended for individuals under eighteen (18) years old. We do not knowingly solicit data online from or market to individuals under the age of 18. If we knowingly receive personal information from an individual under 18 years of age without verifiable parental or legal guardian consent, we will delete the information.

Marketing and Advertisement

To adjust your communication preferences, please contact us at 1-866-858-9747 to speak with a Customer Care Representative or email us at optout@oneparkfinancial.com.

Data Sharing Practices

One Park provides you with the choice to opt-in or to opt-out of the different categories of third-party sharing. Because One Park creates a cookie in your browser, the opt-in and opt-out choices you make will only be effective on the device and browser you use to make your choices, and your choices will expire when the cookie session expires.

Email Opt-Out Guide

One Park Financial may contact you to offer products and services that may be of interest to you via email. To opt-out of receiving this type of email, please send an email to optout@oneparkfinancial.com with “STOP” in the subject line, or write us at:

One Park Financial LLC
ATTN: Compliance Officer
3390 Mary Street, Suite 310
Coconut Grove, FL 33133

You must include in your request:

  • Your full name;
  • Business name(s);
  • Business mailing address(es);
  • Email address(es) (if sent via mail);
  • Account number(s).

Once we locate your contact information based on the information you provide us, we will remove you from our mailing lists within ten (10) business days of receipt.

You can also click on the unsubscribe link at the bottom of certain emails sent by us.

Text Message (“SMS”) Opt-out Guide

If you receive a text message from us that contains promotional information, you can opt-out of receiving future text messages by replying “STOP,” “QUIT,” or “UNSUBSCRIBE” to the message you receive. You may receive a final confirmation message after a successful removal from SMS promotional messaging.

Personal Privacy Settings

Most computer systems and browsers offer their own privacy settings. We encourage you to use them to enhance your personal choices. Most browsers’ advanced settings allow you to disable cookies; however, some site features and services may not function as they are intended to if you do so. Your mobile phone, tablet, or any other mobile device may provide functionality in its settings to limit the use of the advertising ID associated with your mobile device. Reference your device’s manual or contact your device’s manufacturer for more information. You can use privacy plug-ins or privacy browsers to block our websites from setting cookies used for interest-based ads with the possibility to configure them to block third-party cookies and/or trackers. One Park is not responsible for using privacy plug-ins and cannot guarantee the legitimacy of them. Should you decide to use privacy plug-ins or privacy browser(s), some site features and services may not function as we intend them to do.

Additional Opt-Out Tools

You can use any of the below opt-out options in addition to those options outlined above:

If you choose to add yourself to the National Do Not Call Registry, we may no longer be able to provide you with our services. While we strive to honor all requests, there may be instances where we may deny your request if the law permits or requires us to do so.

If you choose to add yourself to One Park’s internal Do Not Call List, and we cannot verify you from the information you provided adequately, we will not honor your request. It is at our sole discretion to not honor opt-out requests. Should we deny your request, we will communicate our decision to you.

Changes to this Privacy Policy

We reserve the right and discretion to update this Privacy Policy in our sole discretion at any time and without any notice. We encourage you to visit this site frequently to stay informed about how we protect the information we collect. By using this website, you acknowledge and agree that it is your responsibility to review this Privacy Policy periodically and become aware of any modifications. We will update the date identified at the top of the page when revisions to this Privacy Policy are made.

How to Contact Us

If you have questions about this Privacy Policy, our business practices contact us at:

One Park Financial
ATTN: Compliance Officer
3390 Mary Street, Suite 310
Coconut Grove, FL 33133

OR

privacy@oneparkfinancial.com

Notice to California Residents

The California Consumer Privacy Act, as amended by the California Privacy Rights Act of 2020 (collectively, "CCPA"), requires that we provide California residents with a comprehensive description of our online and offline practices regarding the collection, use, disclosure, sale, sharing, and retention of personal information, as well as a description of the rights California residents have regarding their personal information. This section applies solely to California residents.

The CCPA defines "personal information" to mean information that identifies, relates to, describes, is reasonably capable of being associated with, or could reasonably be linked, directly or indirectly, with a particular California resident or household. Personal information does not include publicly available, deidentified, or aggregated information, or lawfully obtained, truthful information that is a matter of public concern.

Categories of Personal Information We Collect

We collect, or in the last 12 months have may have collected, the following categories of Personal Information:

  • Identifiers, including name, postal address, online identifier, Internet Protocol address, email address, account name, Social Security number, driver's license number, or passport number;
  • Unique personal identifiers such as device identifiers, cookies, beacons, pixel tags, mobile ad identifiers, or other similar technology;
  • Telephone number and email address;
  • Signature;
  • Internet or other electronic network activity information, including browsing history, search history, and information regarding your interaction with our website, application, or advertisement;
  • Clickstream data;
  • Geolocation data.

Purposes for Which We Collect Personal Information

We collect, or in the last 12 months have may have collected, the above categories of Personal Information for the following business or commercial purposes:

  • Deliver the products and services you have requested, including processing transactions and fulfilling applicable service agreements;
  • Communicate information about new products, services, promotions, or updates that may be of interest to you;
  • Improve our customer service by better understanding your needs and responding more effectively to your inquiries and requests;
  • Improve our website by analyzing how visitors interact with it, identifying areas for enhancement, and ensuring a smoother user experience;
  • Provide you with a personalized experience by tailoring content, recommendations, and communications to your preferences and activity;
  • Manage our business operations, including internal recordkeeping, compliance, risk management, and other administrative functions;
  • For any other purpose with your consent, where we will inform you of the specific use at the time your consent is obtained.

Sale and Sharing of Personal Information

Under the CCPA, a "sale" encompasses transfers of Personal Information in exchange for monetary payment or other forms of value. While we do not sell your information in the traditional sense, certain online practices we use — such as serving you interest-based advertisements on third-party websites — may qualify as a sale or sharing of Personal Information under California's definition.

Please see the “Categories of Personal Information We Collect” section above for more on the categories of Personal Information we may have sold or shared to third parties in the last 12 months.

The categories of third parties to whom information was sold or shared include data analytics providers and social networks. We shared Personal Information with these third parties for the purposes outlined in the “Purposes for Which We Collect Personal Information” section above.

We do not knowingly collect, sell, or share the Personal Information of consumers under 16 years of age.

Retention of Personal Information

Our website does not retain Cookies, and it is automatically destroyed by your browser after a specified period.

Your Rights as a California Resident

If you are a California resident, you have the following rights with respect to your Personal Information:

  • You have the right to request that we disclose the categories and specific pieces of Personal Information we have collected about you, the categories of sources from which it was collected, the business or commercial purposes for collecting, selling, or sharing it, and the categories of third parties with whom we have shared it;
  • You have the right to request that we delete Personal Information we have collected from you, subject to certain exceptions permitted by law;
  • You have the right to request that we correct inaccurate Personal Information we maintain about you;
  • You have the right to direct us to stop selling or sharing your Personal Information. You may submit an opt-out request by emailing us at privacy@oneparkfinancial.com. If you have enabled a privacy control or opt-out preference signal on your browser (such as the Global Privacy Control), we will treat that as a valid opt-out request as well;
  • To the extent we collect sensitive Personal Information, you have the right to limit our use of that information to purposes permitted under the CCPA;
  • We will not discriminate against you for exercising any of your rights under the CCPA. We will not deny you goods or services, charge you a different price, provide you with a lesser quality of service, or suggest that you may receive a different price or level of quality because you exercised your rights.

Right to Opt-Out

To opt-out of sales or sharing your Personal Information, you may submit a request by emailing us at privacy@oneparkfinancial.com, or writing to us at:

One Park Financial LLC
ATTN: Compliance Officer
3390 Mary Street, Suite 310 Coconut Grove, FL 33133

If you have enabled privacy controls on your browser (such as a plugin), we will also treat that as a valid request to opt out.

Mobile Application Privacy Notice

The following disclosures apply specifically to the One Park Financial mobile application ("App"). All California-specific notices set forth above — including the Notice to California Residents and the rights available under the CCPA — apply equally to App users who are California residents. To the extent there is any conflict or difference between the App-specific terms below and the California-specific terms above, the California-specific terms shall govern for California residents.

Categories of Personal Information We Collect Through the App

We collect, or in the last 12 months have may have collected, the following categories of Personal Information:

  • Name, email address, phone number, and physical/business address;
  • Bank account details (via Plaid), business financials, and credit-related information for funding applications;
  • Bank statements, identification, and business documents you upload;
  • Device identifiers and push notification tokens;
  • App interaction data and crash reports (via Firebase) to improve app performance;
  • With your permission, our VIA feature accesses your device contacts and calendar to help you manage leads and schedule meetings.

Purposes for Which We Collect Personal Information Through the App

  • Process and manage your funding application;
  • Track and update your application status;
  • Enable VIA features (website builder, lead management, scheduling, Business Health Score);
  • Send push notifications about your account and leads;
  • Authenticate your login via one-time passcode (OTP);
  • Improve app functionality and performance.

Categories of Permissions We Request Through the App

  • To your Camera to capture and upload documents;
  • To your Contacts to help you import and manage leads in VIA;
  • To your Calendar to schedule and synch meetings with leads in VIA;
  • To your Notifications to send updates about your application and leads.

You can manage or revoke these permissions anytime through your device settings.

Data Sharing

We share your information with lending partners to facilitate your funding request and with service providers who support app functionality. We do not sell your data or use it for third-party advertising.

Please see the “Categories of Personal Information We Collect” section above for more on the categories of Personal Information we may have shared to third parties in the last 12 months.

Data Security

We protect your data using industry-standard encryption (TLS/SSL) in transit and at rest.

Data Retention & Deletion

We retain your data as long as needed to provide our services and comply with legal obligations. You may request deletion of your data at any time by submitting a request at https://www.oneparkfinancial.com/delete-my-data. We will process deletion requests within a reasonable timeframe.